Privacy Policy
Make My Web Space
Effective Date: [Insert Date, e.g., February 15, 2026]
Make My Web Space (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [makemywebspace.com], interact with our services, contact us, or engage with our AI Voice Agents or communications.
By using our website, services, or providing information to us (including during calls), you agree to the practices described in this policy. If you do not agree, please do not use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information you provide directly:
- Name, phone number, email address, business name, and other contact details (e.g., when filling out forms, booking strategy calls, or during conversations with our AI Voice Agent).
- Business-related details (e.g., challenges, goals) shared in calls or inquiries.
- Automatically Collected Information:
- Device/IP information, browser type, pages visited, time/date of access, referral sources.
- Call recordings/transcripts (if enabled for quality/training; we notify where applicable).
- Communication-Specific Information:
- For inbound calls handled by our AI Voice Agent (Holly): Voice data for real-time conversation processing (speech-to-text/text-to-speech), call metadata (duration, number).
- For SMS/text messages: Phone number, message content (if you reply or we send transactional follow-ups with your consent).
We do not collect sensitive personal information (e.g., financial details, health data) unless directly relevant and with explicit consent.
2. How We Collect Information
- Directly from you (forms, calls, emails).
- Automatically via cookies, analytics tools (e.g., Google Analytics), and telephony systems.
- From third-party sources (e.g., lead providers, if applicable, with notice).
- During AI-assisted calls: Verbal inputs processed in real-time; no persistent storage of raw audio unless for legitimate business purposes (e.g., dispute resolution) and with notice.
3. How We Use Your Information
We use your information to:
- Provide and improve our services (e.g., respond to inquiries, demonstrate solutions via AI demos, book strategy calls).
- Process and confirm appointments or next steps (including transactional SMS follow-ups with your explicit consent).
- Communicate with you about your business needs (e.g., follow-up details, reminders).
- Train and improve our AI systems (anonymized/de-identified data where possible).
- Comply with legal obligations, prevent fraud, or enforce our terms.
- Analyze website usage and service performance.
We do not use your information for unrelated marketing without separate consent.
4. SMS and Text Messaging Communications
If you provide your phone number and give explicit consent (verbally during a call or via form), we may send transactional SMS messages (e.g., appointment confirmations, call summaries, links to details). These are not promotional unless separately opted in.
- Consent: We obtain clear, affirmative consent before sending any SMS. For voice interactions, our AI agent asks verbally (e.g., “Would you like me to send a quick text confirmation…? Message and data rates may apply. Reply STOP to opt out. Do I have your okay?”) and proceeds only on clear “yes.”
Message Frequency: Varies (typically low; 1–5 per interaction). - Carrier Fees: Standard message and data rates may apply—check with your carrier.
- Carrier Liability Disclaimer: Carriers are not liable for delayed, undelivered, or misdirected messages.
- Opt-Out: Reply “STOP” to any SMS to unsubscribe immediately. …
For details on how we handle your personal information, including in communications, see our Privacy Policy.
We do not sell or share your phone number for third-party marketing.
5. Voice and AI Communications
Our AI Voice Agent (Holly) handles inbound calls to answer questions, qualify leads, and book calls.
- Calls may be processed using automated systems for natural conversation.
- We may record calls for quality assurance, training, or compliance (with notice where required by law).
- Voice data is used only for the call purpose and deleted unless needed for legitimate reasons (e.g., disputes).
6. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers (e.g., telephony/AI platforms like GoHighLevel/LeadConnector, cloud hosts) under strict confidentiality.
- Legal authorities if required by law, subpoena, or to protect rights/safety.
- In business transfers (e.g., merger).
No sharing with third parties for their independent marketing.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure—use services accordingly.
8. Your Rights and Choices
- Access, correct, or delete your data: Contact us at [email protected].
- Opt-out of communications: As described above (SMS STOP, email unsubscribe).
- California residents (CCPA/CPRA): Additional rights to know, delete, opt-out of sales (we do not sell data).
- Do Not Track: We honor browser signals where applicable.
9. Children’s Privacy
Our services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children.
10. Changes to This Policy
We may update this policy. Changes will be posted here with the new effective date. Continued use constitutes acceptance.
11. Contact Us
For questions:
Address:
5012 Brittany Downs Drive
Cottleville, MO 63304
Email: [email protected]
Phone: 314-860-6989
Please see our PRIVACY POLICY PAGE HERE: https://makemywebspace.com/privacy-policy
Thank you for trusting us with your information.